Shipment
Shipping at 99WAVES:
organized, tracked, fair.
You buy or sell – we take care of the shipping. 99WAVES provides the shipping label, selects the appropriate shipping partner, and automatically shares the tracking information. Here you can find out how it works, what shipping costs, and what you should keep in mind as a seller.
This is how shipping works
One way for all purchases: Label from 99WAVES, shipping by the seller
At 99WAVES, no one organizes shipping "on their own." After the purchase, 99WAVES provides the seller with a pre-printed shipping label—automatically for standard packages, and through our team for bulky items like boards. The seller prints the label, packs the item securely for shipping, and hands it over to the shipping partner. Tracking information is automatically shared with the buyer.
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Purchase & Confirmation
The buyer pays securely through the platform; the money is held in escrow. The seller confirms the sale within 24 hours.
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Label of 99WAVES
The seller receives the appropriate shipping label – automatically for parcels, and via our team for bulky goods (e.g., boards). No separate shipping account is required.
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Pack & hand over
Print the label, pack the item securely for transport, and drop it off or arrange for pickup within 5 business days. For large items, please refer to our packaging recommendations.
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Delivery & Release
Tracking is automatic. After delivery, the buyer checks the item and confirms receipt – or reports a problem within 48 hours. The seller is then paid.
Our shipping partners
The right carrier – depending on the route and item
A wing in a bag requires a different shipping method than a 2.50 m long windsurf board. Therefore, we choose the shipping partner depending on the item. Place of origin and delivery as well as Product category That's it. You don't have to worry about anything – the right label will be added automatically.
DHL Express
FedEx
Geodis
Regional freight forwarders
Packages
Accessories, wings, kites, neoprene, foil parts, and anything that fits into a box up to 120 × 60 × 60 cm will be sent as a standard parcel. The label will be generated automatically after purchase confirmation.
Boards & long pieces
Boards, masts, sails and booms are considered bulky goods. Our team takes care of labeling and shipping partners – via express service or freight forwarding, depending on size and distance.
Within the EU
We ship within the EU. Switzerland and other non-EU countries will follow later. Shipping costs depend on the delivery country and will be displayed before purchase.
Shipping costs: When will you see the price?
Transparent before payment – no surprises
Item price „plus shipping“
On the product page, you'll see the item price with the note "plus shipping". Shipping costs depend on the delivery location – therefore, they will only be finalized once your delivery address is known.
Exact price before payment
Once your delivery address is confirmed, the checkout will display the exact shipping costs for this specific item – before you pay. The buyer is responsible for shipping costs; they are included in the total price.
For sellers: Choose the shipping class carefully
Two minutes of careful attention when placing the ad – and the shipping runs smoothly.
When creating your listing, in the "Price" step you select how your item will be shipped: as a package based on weight or – for boards, masts, sails and booms – based on package dimensions. This determines the Shipping class. Based on this, we calculate the shipping costs for the buyer and later create the shipping label.
Weigh correctly
Weigh the article ready packaged – with cardboard, padding, and all accessories you include. A kitchen or bathroom scale is perfectly sufficient.
Measure correctly
Miss the External dimensions of the packaging (Length × width × height), not the bare item. For boards, the board bag or box plus padding are included.
When in doubt, go bigger.
If you're close to a size limit, choose the next larger size. For packages, we'll suggest a size that matches the category – just one click is all it takes to switch.
Packages – by weight
For everything that goes into a box up to 120 × 60 × 60 cm It fits. You just choose the weight.
up to 2 kg
Small parts: bar accessories, lines, fins, screws, leash.
up to 5 kg
Trapeze, neoprene, wing (folded), kite in bag.
up to 10 kg
Pump, foil front wing/fuselage, accessory sets.
up to 20 kg
Heavier sets, aluminum foil components, multiple parts together.
Boards – by pack size
With boards you choose Length, width and thickness – each as a „up to“ value, including packaging.
length
Twintips and small wingfoil boards usually up to 155 cm, larger wing and surfboards up to 215 cm, windsurf boards and SUPs up to 265 cm.
Width
Narrow boards (twintip, waveboard) up to 65 cm; wide wing, windsurf or SUP boards up to 85 cm.
thickness
The thickness includes the board bag or cardboard box. Foil boards with a lot of volume are often 20–25 cm thick.
Masts, sails, booms
mast
Total length of the mast. Pack two-part masts separately and with padding if possible.
sail
Roll the sail tightly and ship it in a sail bag or a sturdy tube.
boom
Slide to the smallest setting, pad the end pieces.
Shipping cost calculator
Guideline for shipments from Germany – live from our shipping configuration
The calculator displays the buyer price for shipments from Germany, gross including VAT. The price displayed at checkout is always binding – it also takes into account the seller's country of origin and the exact delivery address.
Frequently Asked Questions about Shipping
Briefly answered – more in our FAQ
Who pays for shipping?
The buyer pays the shipping costs. They are shown at checkout and included in the total price. The seller receives the shipping label from 99WAVES and does not have to pay anything upfront.
How long does shipping take?
We don't guarantee a specific delivery date: After purchase, the seller has up to 5 business days to prepare the item for shipment. After that, the delivery time depends on the shipping partner and the route – bulky items shipped by freight carrier may take slightly longer than a standard parcel. You can track your shipment at any time.
Do I, as the seller, need to enter a tracking number?
No. The tracking information is included with the label you receive from 99WAVES and is automatically shared with the buyer. You print the label, pack the item, and hand it over – that's all there is to it.
What happens in the event of transport damage or loss?
Report any damage or loss to 99WAVES as soon as possible, ideally within 48 hours of delivery. For visible damage, it's best to report it directly to the delivery driver with photos and a damage report. If an item is demonstrably lost or destroyed in transit, the [unclear text] Buyer protection.
I chose the wrong shipping class – what now?
As long as your listing hasn't sold, you can easily change the selection in the listing editor. If the item has already been sold and the package doesn't match the selected class, contact us, Before you ship, please contact us – we'll find a solution. If you ship without consulting us in a package that is too large or too heavy, the shipping partner may pass on the additional costs to you.
Are there any areas to which deliveries are not made?
We ship within the EU. Currently, we exclude certain special territories outside the EU customs territory or where no suitable shipping route exists: the Canary Islands, Ceuta and Melilla, as well as the Azores and Madeira. Switzerland and other non-EU countries will follow later.
How do I pack a board correctly?
Unscrew the fins and foil and pad them separately. Protect the edges and nose with foam or bubble wrap. Place the board in a board bag or cardboard box and fill any empty spaces to prevent shifting. We provide packaging recommendations for larger items – please follow them, as they are part of our shipping terms.
Any more questions about shipping?
Whether it's bulky goods, international shipping or a special packaging size – we're happy to help.
You can find the legal details regarding shipping, buyer protection and payment in our [section/document/etc.]. Terms and Conditions and on the page Payment & Buyer Protection.
